Wine Caricatures FAQ’s.

Ordering

Once you have ordered you will receive an email confirmation from Paypal containing your order details. We will normally confirm receipt of your order within a few hours of ordering. If you haven’t already done so, please forward photos of the subject to: blaze (@) redfaces.com.au

From there we will get to work on your order. Current turnaround time is on the front page of our website.

Delivery

The delivery is provided in a cardboard box which is specifically for the transportation of wine.

Your order will be sent via EXPRESS Australia Post and we will provide you with a photo of the item and the tracking number.  We only use express post not standard delivery, as these items can be tracked. You can track an order delivery here.  

Wine bottle information – the wine bottles we supply are non-alcoholic

The delivery of alcohol within Australia is highly regulated with further legislation being implemented for delivery drivers in late 2021. Current RSA delivery laws state that the recipient of alcohol must be present on delivery, be untoxicated and show identification on the delivery of the alcohol (to prove they are over 18 years of age).  As our items are gifts (and most of the time an unexpected gift) this is too difficult to comply with to ensure a smooth and fast delivery.  For this reason and other reasons which pertain to ‘gift giving’ and individual liquor licensing, we are using a red non-alcoholic sparkling wine.  Rated 4.4 out of 5 on mouthofmums(.com.au) it is described as a red labrusco and ‘if you didn’t know this was non alcoholic, you wouldn’t know it was non alcoholic’. For further information, please get in contact with us.    

Refund & Returns Policy

If for any reason you are not completely satisfied with your purchase, please email us within fourteen days so that we can resolve any problems.